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Getting Started

Welcome to ClickNPS documentation! This guide will help you get started with our powerful NPS survey platform.

What is ClickNPS?

ClickNPS is a modern Net Promoter Score (NPS) survey platform that helps you measure customer satisfaction and loyalty. With our simple API and powerful analytics, you can:

  • Create beautiful NPS surveys
  • Collect customer feedback effortlessly
  • Analyze results in real-time
  • Integrate with your existing tools

Quick Start

1. Sign Up

Create your free account at clicknps.com/signup.

2. Create Your First Survey

curl -X POST https://api.clicknps.com/v1/surveys \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Customer Satisfaction Survey",
    "question": "How likely are you to recommend us?"
  }'

3. Distribute Your Survey

Share the survey link with your customers via:

  • Email campaigns
  • In-app notifications
  • SMS messages
  • Website embeds

Key Features

Note: All features are available on all plans. See pricing for details.

Real-time Analytics

Track responses as they come in with our live dashboard:

  • NPS score calculation
  • Response trends over time
  • Segmentation by customer attributes
  • Export data to CSV or JSON

API Integration

Integrate ClickNPS into your workflow:

const clicknps = require('@clicknps/sdk');

const survey = await clicknps.surveys.create({
  name: 'Onboarding Survey',
  question: 'How was your onboarding experience?'
});

Webhooks

Get notified when responses come in:

Event Description
response.created New survey response received
response.updated Response comment added
survey.completed Survey reached target responses

Next Steps

Need Help?

Last updated: January 2025